You are responsible for managing your invoice while a return or claim is being processed. Contact the payment provider and inform them that you have an ongoing case. Ask for assistance in pausing the invoice or extending the due date, if such an option is available.

We do not pause or extend the invoice on your behalf. Simply emailing us or registering a case does not automatically change the due date.

Follow the payment provider’s instructions and ensure that any requested pause or extension has been confirmed. Contact details can be found on the invoice and on the payment provider’s website. You should also contact them if the invoice is already overdue or if you have received a payment reminder.