Please contact customer service and provide your order number (if available), your name, the date of purchase, and the email address that should be associated with the order. Let us know if you might have entered a different email address or attempted to make a payment multiple times.

We will help you verify which order exists and determine whether your contact details need to be corrected. A credit check or a failed payment attempt does not, in itself, indicate that an additional order has been created.

If you do not have an order number, please include a relevant payment reference. We may require additional information to locate the correct purchase and ensure that any changes are applied to the right order.