Natural materials exhibit variations in color, pattern, and texture. Consequently, two products of the same model and material may not be identical. The material, surface finish, and care instructions for a product also determine how it should be used and maintained.
Wood – differences between new and older items
The grain, knots, and shades of wood vary from tree to tree, and even within a single piece of timber. Therefore, products from different production batches may differ, even if they share the same material and color name.
Furthermore, wood is affected by light, UV radiation, and usage. Its color may change after the product has been unpacked. If you purchase an additional item later on, it may have a different shade than the furniture you already own. This difference can be attributed both to the natural variation in the wood and to the fact that the older piece has changed due to exposure to light. We cannot guarantee an exact match between new items and those purchased previously.
Wood may also shift or move in response to changes in humidity and temperature. Please follow the care instructions specific to your product and its surface finish. Protect the surface from liquids and heat, and wipe up any spills immediately. Do not place the furniture near a heat source or in strong, direct sunlight.
Marble and natural stone – protect against liquids and rings
Veining, color variations, and texture make every stone slab unique. Marble is porous and can absorb liquids; water or oil left on the surface may cause discoloration. Acidic substances—such as lemon, wine, or certain cleaning agents—can etch the surface, resulting in dull spots.
Wipe up any spills immediately. Use coasters under glasses, cups, vases, and other items that might leave moisture, and use appropriate protection for hot objects. Even moisture trapped beneath a glass or vase can cause ring marks. Therefore, using coasters and wiping up spills promptly is essential for preserving the table’s surface.
Do not leave a marble surface wet after cleaning. Follow the manufacturer’s care instructions and use only cleaning products or surface treatments suitable for the specific type of stone and finish. A surface treatment does not automatically render the stone immune to stains or acid.
Ceramics and leather
Ceramic items may exhibit variations in glaze, color, and shape, depending on the manufacturing process. Leather may feature natural markings, texture variations, and differences in shade. Whether such variations are inherent to the product should be assessed based on its description and manufacturing method.
When should I contact you?
Natural variations and changes that occur over time are not automatically considered product defects. Conversely, not all cracks, stains, or functional issues should be dismissed as natural characteristics.
If you would like us to examine an issue, please provide your order number, a photograph of the entire product, and close-up images. If comparing multiple items, please photograph them side-by-side under the same lighting conditions and include the date of purchase. Describe when the change occurred, as well as how the product has been used and maintained.