First, check the return period that applies to your purchase and the date from which it is calculated (the date of receipt). If this period has passed and you would like to request an exception, please contact us, providing your order number, the date of receipt, and a description of the condition of both the product and its packaging.

We must assess your request before we can provide an answer. The fact that a product is unused, or that a return form can be filled out, does not in itself mean that an exception has been granted. Do not return the product until you have received instructions.

If your inquiry concerns a defect in the product, please select "claim" (complaint) rather than a standard return. Claims are assessed separately from the standard return period.