Check which payment method was used for the purchase, as well as the details provided in the refund confirmation. Depending on how you paid, the funds may be returned to your card, a linked bank account, a payment provider, or a gift card.

If the purchase was paid for using multiple methods, the refund may also be split. A credit applied to an invoice is not the same as a separate payout to a bank account.

If the stated timeframe has passed, please contact us and provide your order number along with the refund confirmation. We will help you verify the date and the payment channel, and, if necessary, direct you to the appropriate payment provider. Please do not send full card details or bank login credentials.