Keep your drop-off receipt and tracking number. Return transit and processing—once the item arrives at our warehouse—are two separate stages.

Some returns are consolidated during transport, which can affect how tracking information is displayed. However, this does not necessarily mean that a return that has shown no movement for a long time should simply continue to be left as is.

If the transit time seems unusually long, the estimated timeframe has passed, or the carrier directs you to us, please contact customer service. Provide your order number, drop-off date, and tracking number—and, if possible, include a copy of your drop-off receipt. We will help you investigate the status with both the carrier and our warehouse.