Please contact us regarding the defect, even if you no longer have the original packaging. Describe what happened and include photos of the product and the defect, as well as any product labels or markings you can find.

If the product needs to be returned, it must be protected during transport. If you do not have suitable packaging—especially for large or fragile items—please let us know before arranging the return so that we can determine how to handle it.

Standard returns of non-defective items may be subject to different terms than claims regarding defective products. Please check the information specific to your purchase on our website.