Take photographs of the entire product, close-ups of the damage, the inner and outer packaging, and the shipping label. Keep the product and the packaging until you receive further instructions.

Submit a claim via our claims portal as soon as you discover the damage. Specify which products are damaged, the quantity affected, and when the damage was discovered.

• Sweden
• Norway
• Denmark
• Finland
• Germany
• United Kingdom
• USA
• Australia
• EU
• Netherlands
• Austria
• Switzerland

If possible, ask the carrier to note any visible damage upon delivery. Please also contact us if the damage was only discovered when unpacking the product. Do not return or discard the item before receiving instructions on the next steps.