Please contact us via the existing email thread or through our customer service team, providing your order number, return tracking information, and a description of the defect. Include any photos or other documentation you may still have.

Let us know whether you registered a standard return or a formal claim (complaint), and specify if your inquiry concerns a refund, a return fee, or any other charge. We will assist you in looking into how the matter is being handled.

If the product can no longer be selected in the claims form because it has already been returned, you will need assistance from a staff member. Please do not register a different product in an attempt to proceed.