For a standard return, the condition of the product is checked. If it has been handled in a way that may warrant a deduction for a decrease in value, an assessment will be made based on the specific circumstances and the terms and conditions of your purchase.

It is important to distinguish between a change resulting from your handling of the product and a defect that existed when you received it. If the product arrived damaged or faulty, you should file a claim (complaint) and provide a description of the issue, rather than opting for a standard return.

Please review the terms and conditions on our website and contact us if you are unsure which process to follow.