Check your junk/spam folder, and consider whether you might have used a different email address when making the purchase. If the confirmation is still missing, please contact the customer service team for the website where you made the purchase.

Provide your name, the email address you may have used, the date of purchase, the amount, and the payment method. It is helpful to attach proof of payment that shows the recipient, the date, and the transaction reference. Feel free to redact any unnecessary information, such as your full card number or details of other purchases.

A payment reference is not always the same as our order number. We need to verify both the order and the payment before we can confirm what has occurred. If you are unsure whether your initial purchase went through, please do not place a new order simply because you have not received a confirmation.