For certain international shipments, customs duties, import taxes, and carrier fees may apply, in accordance with the terms of your purchase. Information regarding this is available at checkout and on our website. We cannot confirm the exact amount in advance.

If you believe a customs or import invoice is incorrect, please contact the carrier that issued the invoice to request a review or to contest the charge through their dispute process. Provide the shipment number, the invoice number, and the reason for contesting the charge. Follow the carrier’s instructions for the next steps.

If the item has been returned, you must notify the carrier and provide any return documentation they request. Returning an item does not automatically result in the cancellation of a customs invoice.

The refund for your purchase and any potential adjustment to an import invoice are separate matters. While we can assist by providing necessary order or shipping documentation, we do not have authority over the carrier’s customs invoice and cannot guarantee a refund of those charges.